We recently had occasion to take several journies using South West Trains,and would you believe it, three out of the four trains we took, had the toilet closest to the wheelchair space out of order? Thumbs down!
For folks able to walk this isn't such a big issue as they can simply walk to the next carriage, but for wheelies it is a bigger issue. Thankfully, at the start of a three hour journey we noticed this and at the next stop the guard assisted us to move up the train to another area where the toilet was working. Phew! Thumbs up!
On the last leg of our return journey, the toilet was working, but alas it was one of the hottest days of the year and the airconditioning wasn't! Thumbs down! As soon as we boarded the train at the start of its journey we felt the difference in temperature, thumbs up to the guard who gave me his cup of cool water for Caesar, and then took his bowl and returned with a bowlful of icy cold water for him for the journey.
About three quarters of an hour into the journey, at the first stop, the train took on water for the human passengers too, trays of bottled water were made available in every carriage free of charge. Thumbs up! I've travelled on a few trains with broken airconditioning before now and only ever have I been offered water for Caesar and not myself ... well we are a nation of animal lovers after all!
Boy were we glad to receive this!
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